Working with:

    Philips Healthcare
    Philips Incubator
    Catalyst Consulting, Associate Partner
    NHS Wales
    Heartlands Hospital NHS Trust
    Ashford St Peters NHS Trust
    St George's Hospital, Tooting
    Covidien, now Medtronic
    UKRC – Moderator
    Mentor to GPs and Consultants

Associates of Lesley Wright Improvement

Lesley Wright Improvement uses additional and specialist expertise when required.

Dr Kate Silvester

Dr Kate Silvester BSc MBA FRCOphth originally practiced as an ophthalmologist and retrained as a production engineer in order to understand the causes of long delays and poor quality of outcomes and service experience for both patient and staff. She has worked internationally and across the UK with Lesley Wright to improve patient flow. Once again the data from several healthcare systems reveals that there are no capacity constraints – the issue is the variations in the availability of staff (e.g. 9:00 to 17:00 service only, weekends, holidays etc.) that causes backlogs and delays which can be fatal for patients, overwhelming for staff and wasteful for taxpayers.

Kate’s focus and expertise is to train executives, managers and clinicians to understand the pathology of the system them are working in as well as they understand the pathology of the system they are working on. There is now an extensive international network of clinicians who are learning practicing improvement science and engineering healthcare system to meet their patient’s demand, right, first time, on time, every time, in full at a cost the tax-payer can afford.

The latest report showing the impact of poor patient flow on mortality and costs is available at http://www.health.org.uk/publications/improving-patient-flow/

See www.katesilvester.co.uk

Testimonials

  • Professor Helen Bevan

    Lesley has a phenomenal knowledge base and expertise in improvement science and an outstanding track record in transforming diagnostic services.

  • Cindy Jimmerson, Lean Healthcare West, Montana, USA (Author of: A3 problem solving for Healthcare and Value stream mapping for Healthcare made easy)

    Lesley Wright presented at our annual conference, reporting on the advance of healthcare in the NHS related to Lean. Her enthusiasm and creativity in the work that she guided were clearly contributors to the success of the improvements.

  • Dr Simon Knowles, National Clinical Lead for Cyto-Histopathology

    Lesley’s approach to pathway improvement is rigorous and pivots around a strong focus on baseline data. She approaches each new project with genuine clarity and, because of a commitment to “learning by doing” she is able to impart a similar critical vision to the clinical teams she works with. The true measure of success in continuous quality improvement is sustainability. It is a testament to Lesley’s leadership that so many of the pilot sites continue to survive and thrive at a high level, unsupervised up to five years after the initial intervention.