Associates of Lesley Wright Improvement
Lesley Wright Improvement uses additional and specialist expertise when required.
Dr Kate Silvester
Dr Kate Silvester BSc MBA FRCOphth originally practiced as an ophthalmologist and retrained as a production engineer in order to understand the causes of long delays and poor quality of outcomes and service experience for both patient and staff. She has worked internationally and across the UK with Lesley Wright to improve patient flow. Once again the data from several healthcare systems reveals that there are no capacity constraints – the issue is the variations in the availability of staff (e.g. 9:00 to 17:00 service only, weekends, holidays etc.) that causes backlogs and delays which can be fatal for patients, overwhelming for staff and wasteful for taxpayers.
Kate’s focus and expertise is to train executives, managers and clinicians to understand the pathology of the system them are working in as well as they understand the pathology of the system they are working on. There is now an extensive international network of clinicians who are learning practicing improvement science and engineering healthcare system to meet their patient’s demand, right, first time, on time, every time, in full at a cost the tax-payer can afford.
The latest report showing the impact of poor patient flow on mortality and costs is available at http://www.health.org.uk/publications/improving-patient-flow/